Store Command Center - Jet's Pizza

1

Step 1 of 6

Our franchisee checks in

Our franchisee runs Jet's Pizza - Kirkwood, MO, a top-performing location in the region. His Salesforce-powered portal gives him a single view of everything that matters. This morning, a high-priority supply alert is waiting for him.

Good morning, James

Today's Sales

$6,840

+9% vs last Mon

Labor %

24.8%

Target: 26% ✓

Food Cost %

33.1%

▲ 3.1% above target

Guest Satisfaction

4.6 / 5

+0.3 this week

Active Alerts 1

HIGH

Italian Sausage supply flagged - distributor quality hold, 1.5 days inventory

Action required

AI Recommendation

~330 units of lot #MWM-4062 on hand against 220 units/day usage - this lot is fully consumed by Wednesday AM. Italian sausage appears in roughly 22% of the pizza mix. If the quality hold becomes a recall, all remaining units must be pulled immediately. Recommend sourcing an alternate supplier today.

Report an Issue

Quick Actions

Submit Inventory Count→

View Store Analytics→

Review Shift Schedule→

2

Step 2 of 6

He reports it in seconds

Our franchisee files a structured issue report in under a minute - category, severity, and the detail the supply chain team will need. The same intake can be automated or AI-assisted: inventory thresholds open the draft, the lot number and days on hand fill in from store data, and the franchisee reviews it before it routes.

Dashboard / Issues / Report New Issue

Report a New Issue

The alert lands in Slack - instantly

Our franchisee never chose to escalate. A high-severity supply chain issue at a top-volume store routes straight into #supply-chain-ops - and everything he entered travels with it. Not a vague message: lot number, days on hand, affected menu items. Sarah from supply chain responds in three minutes.

# supply-chain-ops Supply chain issue triage • 52 members

🤖

Jet's Ops BotAPP8:01 AM

🚨 SUPPLY CHAIN ALERT - HIGH SEVERITY

Store: Jet's Pizza - Kirkwood, MO

Issue: Italian Sausage - distributor quality hold (lot #MWM-4062)

Reported by: James Heckman, GM

Risk: Potential recall - 1.5 days inventory of affected lot

Impact: ~22% of pizza mix (Deep Dish, Jet's Boat, Super Special)

📋 View in Portal

🙋 Claim Ownership

SK

Sarah KowalskiRegional Supply Chain Mgr8:04 AM

I'm on it - claiming this now. @david.nguyen can you check if our DC has alternate Italian sausage from a different lot or supplier? I'm calling Midwest Meats for a status on the lab results. @jennifer.ross food safety standby - if this flips to recall we need a pull protocol.

DN

David NguyenDistribution Coordinator8:07 AM

Checking alternate lots at the DC now. @jennifer.ross if I find a clean lot from Midwest Meats, does that ship as-is or does the hold cover the whole supplier?

4

Step 4 of 6

Four departments swarm in 40 minutes

Supply chain, food safety, finance, and menu strategy all converge in a single thread. No meetings. No email chains. A shared action plan builds itself in real time.

# supply-chain-ops Swarming: Italian Sausage - Kirkwood

SK

Sarah Kowalski8:22 AM

Update: Midwest Meats says lab results expected by 2 PM. Meanwhile, our DC has 500 units of lot #MWM-4058 (clean lot, same product). I can reroute - @lisa.pham does expedited freight work within budget?

LP

Lisa PhamFinance - Operations8:28 AM

$210 expedite fee is within discretionary threshold. Approved - go ahead, Sarah. Tagged under emergency procurement.

✅ 4

JR

Jennifer RossFood Safety Officer8:31 AM

Good call isolating the lot. I've drafted a precautionary pull protocol for lot #MWM-4062 - if lab results come back positive, James can execute in under 15 min. Sending to his portal now.

🤖

Jet's Ops Bot8:32 AM

✅ Issue status updated: IN PROGRESS • Owner: Sarah Kowalski • Portal synced automatically

MW

Mike WalshMenu Strategy8:38 AM

If we need to pull sausage items, I've got a Pepperoni + Green Pepper LTO ready to swap into the Deep Dish slot. Menu card will be in the store's portal in 20 min.

Resolution Tracker Canvas

Action Plan - Italian Sausage

✓
Confirm on-hand count of lot #MWM-4062
✓
Contact Midwest Meats for lab ETA
✓
Locate clean lot at DC (#MWM-4058)
✓
Finance approval for expedited freight
✓
Draft precautionary pull protocol
Route 500 clean units to Kirkwood
Prep contingency menu swap
Await lab results (ETA 2 PM)

5

Step 5 of 6

Our franchisee tracks it all from his portal

He never opened Slack. The portal pulls every update in real time - who's working on it, what's been decided, and when it'll be resolved. The Slack swarm powers the portal; the portal keeps the store manager informed.

Dashboard / Issues / ISS-2026-0412

IN PROGRESS Italian Sausage - Distributor Quality Hold

Resolution Plan On track

Phase 1

500 clean units arriving tomorrow AM

Phase 2

Lab results at 2 PM determine pull vs. release

Contingency

Menu swap ready if sausage items pulled

Activity Feed● Live from Slack

Each Slack thread update is condensed into a one-line summary on the issue record - no reading the thread.

Mike Walsh - Menu Strategy

Pepperoni + Green Pepper LTO swap prepped as contingency

8:38 AM

Jet's Ops Bot

Status → IN PROGRESS. Owner: Sarah Kowalski

8:32 AM

Jennifer Ross - Food Safety

Precautionary pull protocol sent to portal

8:31 AM

Lisa Pham - Finance

$210 expedite fee approved

8:28 AM

Sarah Kowalski - Supply Chain

Clean lot located at DC. Routing 500 units via expedited freight.

8:22 AM

Issue Details

Status:In Progress Severity:HIGH Owner:Sarah Kowalski Category:Supply Chain / Food Safety Created:Today, 7:42 AM Updated:3 min ago

SK

DN

LP

JR

MW

Who it took

This solution brought together 5 people across 4 departments - and our franchisee never left his portal

Supply chain, food safety, finance, and menu strategy each acted in their own tool. Every decision they made surfaced on the issue record in front of him, in real time.

6

Step 6 of 6

Resolved. Zero customer impact.

Lab results came back clean at 2 PM - no recall needed. But even if they hadn't, the team was ready: clean lot en route, pull protocol staged, menu swap prepped. Total resolution time: 6 hours, 18 minutes.

22 min

First Response

6h 18m

Time to Resolution

~$11,200

Revenue at Risk

4 teams

Departments Involved

Resolution Timeline

Mon 7:42 AM

James reports via Portal

Mon 8:01 AM

Auto-escalated to Slack

Mon 8:04 AM

Sarah claims ownership

Mon 8:28 AM

Finance approves expedite

Mon 8:31 AM

Pull protocol staged

Mon 8:38 AM

Menu swap prepped

Mon 2:00 PM

Lab results: CLEAR - issue closed

Why it worked

The Salesforce + Slack Platform

Experience Cloud gave our franchisee a single view - he reported the issue in seconds, not phone calls.

Slack brought 4 departments together in 40 minutes - no email chains, no meetings.

Tableau showed why Kirkwood matters - a top-performing store in the St. Louis region by revenue.

The alternative

Without This Platform

✕ Our franchisee calls his regional manager - hours of phone tag

✕ Food safety, finance, and menu teams siloed and unaware

✕ No clean lot en route and no pull protocol staged if results came back positive

✕ Estimated revenue at risk: $11,200+

✕ No analytics to quantify the store's importance or risk

Behind the response

The analytics that make the case

Kirkwood is a top-performing store in the St. Louis region by revenue, which is why a supply issue here routes the way it did.

Store Analytics Powered by Tableau

Revenue (30d)

$198,240

+11.4% vs region

Avg Ticket

$22.18

+$1.20 vs region

Daily Orders

297

+32 vs region

Food Cost %

33.1%

3.1% above target

Daily Revenue - Last 30 Days

Kirkwood vs Regional Average

Kirkwood Regional Average

Store Ranking - Revenue (30d)

St. Louis Region - Top 8

Food Cost Analysis

Kirkwood - by category

Protein cost trending above target (+3.1%)

Guest Satisfaction - 12 Week

Kirkwood trend

Current: 4.6 above regional average

What happens when your store manager can see everything - and act on anything?